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SoulCRM

CRM Support Module

Deliver Exceptional Service Using
CRM Customer Support Software

Indian business dynamics are changing with customer centric processes. It is a need of an hour to organize your support mechanism and make it an integral part of your processes. SoulCRM, offers automated online ticket based Support module to fast pace your post sales activities.

Customer Support CRM Software

Manage Support Request

Create requests, define severity and priority, assign to skilled resources, send automated email and SMS notifications to customer, and maintain a communication log from the same interface using our CRM support software. Your client, sales and contract details will be mapped automatically to the generated support request.

CRM Support System for Contracts

Support against Contract

Your support requirements are mapped effectively with all types of contracts and special engagement terms. You can manage multiple contracts for a single client and get quick support request reminders based on contract start, expiry and renewal dates. You can set up standard contract template from back end as well using our support system.

CRM support module with request approval feature

Request Approval

We understand that you are managing a large team. Our support module has an excellent feature which allows the admin/owner to first approve support requests and then assign them to respective skilled resources.

automated help desk ticket base CRM support

Maintain Knowledge Base

Our help desk ticketing software allows you to manage knowledge base of all probable solutions which your team has already worked on. This helps your support team to fetch respective solutions at the time of responding to customer’s support tickets and send the resolution instantly.

automated help desk ticket base CRM support system

Notify your Customers Instantly

You can easily configure all your support contact details in the support system. When your customer contacts you for support requirement, our system will automatically send her an email or SMS notification with support ticket number and support team member details.

Reports of CRM Support Module

Review Detailed Reports

SoulCRM offers graphical representation of support requests, ticket status and employee wise support workload. You also get reports for your contracts with primary filters like type of contract, start and end dates, services rendered, contract status, etc.

Delight Your Customers using Our
Customer Support Module

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