Indian business dynamics are changing with customer centric processes. It is a need of an hour to organize your support mechanism and make it an integral part of your processes. SoulCRM, offers automated online ticket based Support module to fast pace your post sales activities.
Create requests, define severity and priority, assign to skilled resources, send automated email and SMS notifications to customer, and maintain a communication log from the same interface using our CRM support software. Your client, sales and contract details will be mapped automatically to the generated support request.
Your support requirements are mapped effectively with all types of contracts and special engagement terms. You can manage multiple contracts for a single client and get quick support request reminders based on contract start, expiry and renewal dates. You can set up standard contract template from back end as well using our support system.
We understand that you are managing a large team. Our support module has an excellent feature which allows the admin/owner to first approve support requests and then assign them to respective skilled resources.
Our help desk ticketing software allows you to manage knowledge base of all probable solutions which your team has already worked on. This helps your support team to fetch respective solutions at the time of responding to customer’s support tickets and send the resolution instantly.
You can easily configure all your support contact details in the support system. When your customer contacts you for support requirement, our system will automatically send her an email or SMS notification with support ticket number and support team member details.
SoulCRM offers graphical representation of support requests, ticket status and employee wise support workload. You also get reports for your contracts with primary filters like type of contract, start and end dates, services rendered, contract status, etc.
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