The widely used tricks of delivering great customer service seem fairly easy; be empathetic, helpful and acknowledge customers. Develop these skills and you are set. Sure, you can master them to please customers and make a difference. But, in practice, delighting your customers is not that simple – what actually… Read On

Receiving exceptional customer service triggers the same cerebral reactions as feeling loved, as per American Express Service Study, which shows that it is not about what customers think for your service, but it is about how you make them FEEL. Today, many brands are trying to improve their customer services… Read On