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8 Things That You Should Never Say To Customers

Being a support agent you should be aware of certain things which should never been said to customers. Specific words and tone of conversation adversely affect on customer experience and hamper your organization’s brand image.

This info-graphic will guide you through what things should not be communicated in a specific manner and offer you an alternate method to pass on the message in more sophisticated manner.

8 things you should never say to customers info-graphics

shailee parikh

I am a passionate marketer and avid reader. I like to write about mobile apps, enterprise level CRM software and cloud computing. I enjoy sketching, reading and exploring new places in my free time.

2 comments — post a comment

Sarvaiya Vipul

Great post Shailee!… Thanks for sharing!


Hi Shailee,
First off all – great way to show that “8 Things”. You combined valuable content with graphics that really get attention. I like the sentence about “robotic responsive”. These days everything is automatic. When you look on Twitter, for instance, lots of messages there are automatic. It leads to the situation in which we can’t be sure who is writing to us, or for that matter if ANYONE is really writing to us. Automation is helpful, no doubt about it, and without it we wouldn’t be able to grow our business effectively. But we should never forget that business is based on humen-to-human relations, and we should nurture those personal relations above all.
Nice post!

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